The Agency Partners with AI-Powered App Rechat to Elevate Agent & Client Service Experience

The Agency Partners with AI-Powered App Rechat to Elevate Agent & Client Service Experience

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The Agency is pleased to announce our strategic integration with Rechat, an award-winning AI-powered app for enterprise brokerages and teams. Rechat will serve as a centralized operating platform, powering a more connected, efficient, and scalable experience for agents and staff across our brokerage’s 150 offices worldwide. 

This new integration places Rechat at the center of The Agency’s technology ecosystem, enabling agents to manage marketing, client relationships, transactions, and AI-driven workflows within a single, mobile-first platform.

“The Agency is one of the most respected luxury brands in real estate, and their commitment to thoughtful growth and agent empowerment aligns closely with how we build Rechat,” said Shayan Hamidi, Chief Executive Officer of Rechat. “Our team across 18 countries and our platform are designed to help reduce complexity and support scale. This partnership reflects a shared belief that technology should enable great agents, not get in their way.”

The decision reflects The Agency’s broader shift toward simplifying operations while investing in technology built for long-term growth. Rather than relying on disconnected systems, our team sought a partner that could support our agent-first, service-oriented culture while evolving alongside the business.

“The Agency was built on the belief that collaboration, innovation, and world-class service go hand in hand,” said Mauricio Umansky, Founder and CEO of The Agency. “Our partnership with Rechat reinforces that commitment, creating a more connected global ecosystem while delivering intuitive, best-in-class technology that drives efficiency, empowers our agents, and ultimately elevates the client experience.”

“At The Agency, we are focused on building practical AI-powered tools that are specific to our agents and can integrate seamlessly with Rechat’s open API,” said Zane Burnett, Executive Vice President of Digital Strategy at The Agency. “By unifying workflows into a single, open, mobile-first platform, this integration reduces friction, simplifies the day-to-day, and enables our agents to spend less time managing systems and more time focused on clients, creativity, and closing deals, all while elevating the client experience our brand is known for in every market.”

By unifying workflows into one open, modern mobile-first operating platform, Rechat enables The Agency’s agents to spend less time managing software and more time focused on clients, creativity, and the complete sale.

“The Agency sets the standard as a global luxury boutique, and it is a privilege to be their technology partner,” said Audie Chamberlain, Vice President of Strategic Growth and Communications at Rechat. “Their world-class brand makes them an ideal partner as we continue expanding Rechat globally.”

Rechat leadership was also represented at The Agency’s 2026 Global Forum event earlier this month, where Audie Chamberlain, VP of Strategic Growth and Communications, spoke about the role of AI and integrated platforms in enhancing agent productivity.

This integration reflects The Agency and Rechat’s shared belief that technology should empower, not overwhelm, real estate professionals across all markets. To learn more about Rechat, visit Rechat.com.



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